Please read these terms carefully before using CARE. By using this application, you agree to be bound by these terms.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you" or "your") and Cardiometcare Plus Health Solutions Pvt Ltd, incorporated under the laws of India and operating under the brand name ClinAlly ("we", "us", or "our"), with its registered address at Gurugram, Haryana, India — 110038.
By downloading, installing, accessing, or using the CARE application, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately stop using CARE.
Important: These Terms include a Health Disclaimer (Section 5) and terms specific to the CARE AI Chatbot (Section 6). Please read both sections carefully.
CARE — Comprehensive AI-powered ConveRsational IntErface to Quit Tobacco — is a mobile application developed by ClinAlly to provide tobacco users with accessible, interactive, personalised, and ongoing support throughout their cessation journey. CARE provides the following features and services:
CARE is an educational and tobacco-cessation support application. It is not a medical treatment service. Counselling and clinical care are handled through Tobacco Cessation Centres (TCCs).
To use CARE, you must be at least 18 years of age, have the legal capacity to enter into a binding agreement, and use the application for lawful purposes only.
Access to CARE requires registration via mobile number and OTP (one-time password sent by SMS). After initial registration, you may set a PIN for subsequent logins.
You are responsible for keeping your mobile number, OTP, and PIN confidential. You must not share your credentials with any other person and accept sole responsibility for all activity under your account. Report any suspected unauthorised access immediately to info@clinally.com.
Please read this section carefully before using any health or AI features within CARE.
All content, guidance, health assessment results, and AI chatbot responses in CARE are for educational and cessation support purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment.
The CARE AI chatbot provides personalised cessation support and behaviour-change coaching. It is powered by OpenAI (OpenAI, L.L.C., San Francisco, California, USA). Before your first chatbot session, the application will display an in-app notice and ask for your explicit consent to transmit your conversation data to OpenAI. By using the chatbot, you agree that:
CARE is completely free to use. There are no payments, subscriptions, in-app purchases, or advertisements within the application. You will never be charged for using CARE.
You agree not to use CARE to violate any applicable law; provide false information to manipulate the application or AI responses; gain unauthorised access to any system; reverse engineer any part of the application; or engage in any fraudulent or harmful conduct.
All software, content, AI systems, designs, and trademarks within CARE are the exclusive intellectual property of Cardiometcare Plus Health Solutions Pvt Ltd or are used under licence. You retain ownership of your personal data. By using CARE, you grant us a limited, non-exclusive licence to process that data solely to deliver cessation support services as described in our Privacy Policy.
Your use of CARE is subject to our CARE Privacy Policy, incorporated into these Terms by reference. By using CARE, you consent to the collection and use of your information as described therein. In particular, your use of the CARE AI chatbot is subject to the AI data-sharing disclosure in Section 6.4 of the Privacy Policy, which describes what data is sent to OpenAI, the terms of that sharing, and how to withdraw your consent.
To the maximum extent permitted by applicable law, ClinAlly and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages; any health outcome resulting from reliance on chatbot responses or health assessment content; loss of data from technical failures; or any interruption of the application's services. In no event shall ClinAlly's total liability to you exceed ₹5,000 (Indian Rupees Five Thousand).
You agree to indemnify and hold harmless ClinAlly and its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, and expenses arising from your use of CARE, your violation of these Terms, or your violation of any applicable law.
You may stop using CARE by uninstalling the application at any time.
To request deletion of your account and personal data, email us at info@clinally.com with the subject line "Account Deletion Request" and include the mobile number registered to your account. An in-app account deletion option is not currently available — all such requests must be submitted by email. We will confirm and process your request within 30 days.
Upon account deletion, the following will occur:
We reserve the right to suspend or terminate access for users who violate these Terms. Sections 5, 9, 11, 12, and 14 survive termination.
These Terms are governed by the laws of India. Disputes shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat in Gurugram, Haryana. The courts of Gurugram shall have exclusive jurisdiction for interim relief.
We may update these Terms from time to time. Material changes will be communicated by updating the "Last updated" date and, where appropriate, through an in-app notification. Continued use of CARE after the effective date constitutes acceptance of the revised Terms.
The current version of these Terms is always available at clinally.com/care-termsandconditions/.
For questions or concerns about these Terms, please contact us:
Organisation: Cardiometcare Plus Health Solutions Pvt Ltd (ClinAlly)
Email: info@clinally.com
Address: Gurugram, Haryana, India — 110038
For urgent legal matters, mark your email subject as "Legal — Urgent".